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Update a custom field using email

The help notes within <https://www.liquidplanner.com/support/articles/email-integration/> suggests that there is a way to update the custom field with an email subject set to the custom field name_value, using double quotes to encapsulate the field e.g. "custom status"_"new value" When this is done the field will not update. I've tried encapsulating around the entire field/value pair e.g. "custom status\*new value" as mentioned in later part of <https://www.liquidplanner.com/support/articles/custom-fields/> and that does not work either. Is this even possible as it would be really useful to be able to use this feature if it is possible?
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What do you mean by LiquidPlanner Classic and LiquidPlanner New?

[LiquidPlanner Classic](https://www.liquidplanner.com/about-us/) (app.liquidplanner.com) is the legacy online project management solution that launched in 2008. **This documentation center supports the API for LiquidPlanner Classic.** [LiquidPlanner New](https://www.liquidplanner.com/) (next.liquidplanner.com) is the next generation, built on an ultra fast architecture that updates in real time as things change. LiquidPlanner New came out in April 2021 and its API was released in August 2022. Visit the [API Guide for LiquidPlanner New](https://api-docs.liquidplanner.com) to see what it offers. For a product comparison, please read the [Classic Customer FAQ] (https://www.liquidplanner.com/support/articles/classic-customer-faq-for-the-new-lp/) in the [Classic Product Support Center] (https://www.liquidplanner.com/lp-classic-support/).
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